Monday, 29 June 2015

Bureaucracy in Germany

I have been sitting on two letters from the TV company for about a month but finally got Philipp to help translate for me. As expected it was an invoice for use of the TV which is fine but I do not appear to be able to pay online. Instead I need to provide them with my internet banking details by snail mail so they can deduct the amount from my account. We can arrange for automatic debits of such things as power, telephone etc in NZ but usually there is the option of a direct bank transfer to them but this does not seem possible for this one.

A couple of days ago I received an email with an invoice for renewal of my Bahncard. My mistake again as I should have had someone translate the fine print for me. Apparently, DB Bahn automatically renews your Bahn card and charges you unless you cancel 6 weeks in advance of the expiry date. This could never happen in NZ. The company would be hauled before the Commerce Commission and required by law to change their practice as the default would never be renewal. The default would be expiry of your subscription. Very bad business practice. I suspect playing the foreign card will not work as "The rules are the rules". So looks like Euro 40 for a card that I will never use!

No comments:

Post a Comment